Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the product was received in the condition advertised and subsequently breached (in the case of foodstuff/wine/beer/spirits) we cannot accommodate returns due to subjective dislike for the aforementioned product.

If the product was received was damaged and or/damaged in transit, we will work with our courier to secure restitution for the full retail value of the product.

If the product is a foodstuff/wine/beer/spirit and was received in a condition less than that advertised, then the product must be inspected in person by one of our staff members before a return can be authorised:

(If the product is faulty in a manner which can be easily identified visually i.e. mould/discolouration/particulates, then a return/refund may be authorised remotely with photographs clearly detailing the evidence of faults)

If the product is faulty in a manner which cannot be identified visually i.e. cork-taint (wine), volatile acidity (wine), contamination (wine, beer, foodstuff), heat damage (wine, beer, foodstuff), UV damage (wine, beer, foodstuff), then it must be made available for inspection before the overall condition of the product deteriorates. This is to ensure an effective confirmation of the stated faults.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ad-hoc.uk

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@ad-hoc.uk or let us know in-store.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be provided.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 28 Edge Street, Manchester, M4 1HN, United Kingdom, or alternatively visit us in-store.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If your order was for in-store collection, you have 90 calendar days from the date of purchase to collect your order (unless we are notified otherwise as to why the order hasn't yet been collected). If the order is not collected, we reserve the right for the stock to be returned without refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.